Order return
Yes, you can return all items purchased in the webshop within 14 days of receipt. Please note, that returned goods should be unworn, unwashed and undamaged. If the quality of the goods is impaired, we reserve the right to reduce the refund accordingly. Personalised products which are individually made to order cannot be returned. These include mounted bindings on skis.
How to return the order
You can use the return label enclosed with your order. In case there was no return label in your package, please request a label from the customer service team which will be e-mailed to you shortly after.
VAN DEER-Red Bull Sports Equipment GmbH
Webshop returns
Scheffau am Tennengebirge 393
5440 Scheffau am Tennengebirge
Austria
How to return the goods
Step 1: Select the item(s) you wish to return and state your reason for return on the feedback form. Place everything inside the box.
Step 2: We recommend you return your items using the packaging in which your order was delivered. If you're unable to do this, please find a plain, unmarked card box that ensures that the return will arrive undamaged.
Step 3: If there are any pre-existing shipping labels or stickers on the box, please remove them.
Step 4: Seal the box and attach the return label (for further information see ""Are there any return fees?""). Please make sure that the return label is visible as it will be scanned by the courier.
Step 5: Take your package to a post office or a known parcel service station. We recommend you use the same courier that delivered your order (DHL). Please keep the postal receipt until you receive an email informing you that the return has been received at our warehouse.
Return fees
You do not pay any return fees.
How to receive the refund
You will receive your refund through the same payment method/ account you used to place the order.
If you used a gift card for your purchase, the gift card will be refunded first and can be used again on future purchases. The remainder of the refund will be made to your (other) chosen payment method.
When do I receive my refund
Upon receiving all returns, our warehouse will process the items and you will receive a confirmation e-mail. We will credit the corresponding amount to your account no later than 14 days after the confirmation. The time for your refund to arrive to your account depends on your bank or credit provider.
Exchange items
Currently we are unable to offer an exchange service. Should you wish to receive an item in another colour or size, please return the unsuitable item for a refund, and place a new order for the alternative item.