Everything about the Webshop

Where can I buy and redeem VAN DEER-Red Bull Sports gift cards?
VAN DEER-Red Bull Sports gift cards can be purchased and redeemed at the following points of sale:

How do I receive my gift card after purchasing it in the online shop?
Gift cards purchased through our online shop are sent in PDF format to the email address you provided when placing your order.

In what amounts can I purchase a gift card?
Gift cards can be purchased for any amount between EUR [X] and EUR [X]. Redemption is only possible in the currency in which the gift card was purchased.

Can I redeem multiple gift cards at the same time?
Yes, gift cards can also be redeemed together. If the amount on the gift card is lower than the payment amount, the difference can be settled using any other payment method accepted at the respective point of sale. If the amount on the gift card is equal to or lower than the payment amount, the gift card will be redeemed in full – partial redemption is not possible. If the amount on the gift card is higher than the payment amount, the remaining balance will stay on the gift card. You can check your current balance at any time here.

What happens to my gift card balance if I cancel an order?
If a purchase paid for in full or in part with a gift card is cancelled, we will refund the amount using the original payment method – including a refund to the gift card. If several payment methods were used for the original order, the gift card amount will be refunded first, followed by the remaining amount via the other payment methods.

Can I pass my gift card on to another person?
Gift cards are transferable. Redemption by the respective holder of the gift card shall be deemed to discharge the debt. However, the resale of gift cards is not permitted.

Can I have the balance on my gift card paid out or top it up?
No, gift cards do not accrue interest and cannot be paid out in cash, topped up, transferred for value, or offset against outstanding payments.

What happens if I lose my gift card?
We accept no liability for the loss or theft of gift cards. There is no entitlement to a replacement. Please keep your gift card in a safe place.

What happens in the event of suspected fraud?
If there is suspicion of fraud, deception, or any other unlawful act in connection with the purchase or redemption of a gift card, we are entitled to request payment via another payment method and/or to close the respective customer account.

What is Click & Collect?
Click & Collect is a delivery option you can select when placing an order in our webshop. Instead of having your order shipped to your home, you pick it up from us in Scheffau am Tennengebirge. You can choose between two options:

  1. Click & Collect Flagship Store
  2. Click & Collect Locker

Click & Collect Flagship Store
With this option, your order will be prepared for pickup at our Flagship Store in Scheffau am Tennengebirge. Pickup is available during our opening hours:

Monday–Friday: 8:30 AM–5:30 PM

We will notify you by email as soon as your order is ready for pickup.

Click & Collect Locker
Alternatively, you can pick up your order at our Click & Collect Locker – a parcel locker located directly in front of our Flagship Store in Scheffau. The key advantage: the locker is also accessible outside the Flagship Store's opening hours, giving you more flexibility to collect your order.

How pickup at the locker works:
As soon as your order has been placed in the locker, you will receive an email with a personal QR code. To collect your order, simply scan this QR code at the locker's camera lens – the compartment will open automatically.

Is there a fee for Click & Collect?
No, Click & Collect is free of charge – regardless of whether you choose the Flagship Store or the Locker for pickup.

How long can I collect my order?
Your order will be available for pickup for 7 days. Please make sure to collect your order within this timeframe.

Unsure how to measure your boot length?
You’ll find the boot length marked on the outside of your ski boot, usually near the heel or along the sole. It is given in millimetres (e.g. 315 mm) and is different from your boot size. We need this measurement to correctly fit the binding to your skis. For your safety, the binding should always be checked and adjusted by a qualified specialist before use. 

Shipping Countries
Austria & Germany

 

Shipping Carrier
DPD

 

Shipping Costs
Austria & Germany: € 4.90 (free of charge with an order value above €200)
Click-and-Collect: Free of charge

 

How long will it take for the order to arrive
Standard Delivery: We aim to dispatch your order within 1 working day. Once your order has been dispatched from our warehouse, you can find the delivery times below:

- Austria & Germany: max. 3 working days

We reserve the right to split your order and dispatch them separately if this will decrease order processing time and it is reasonable for the buyer. No additional shipping costs shall be incurred in this case.

 

Can my delivery address differ from my billing address
Yes, different addresses can be submitted during the checkout process. Shipping currently available to Austria and Germany only.

Please note: We cannot ship to Packstation or PO Box addresses.

 

What can I do in case my order arrives later than expected
We aim to dispatch most orders within 1 working day and deliver it according to our estimated delivery days (for more information see “How long will it take for my order to arrive?”).

However, in case there are any delays with your order, please contact our customer service using the contact form on our website.

 

Will I have to pay customs or import charges for my order
Within the EU: Free from any customs charges.

What does 3D-Secure process mean
The internet offers a vast number of opportunities for online shopping but involves some risks, too. Thus, payment security is particularly important. We are glad to offer the ideal solution: Verified by Visa (VbV) or MasterCard SecureCode (MCSC). This means your credit card is protected by your personal password against unauthorised use.

 

What does SSL encryption mean
SSL (Secure Socket Layer) is a security technology guaranteeing the security of the transmission via internet of your personal data including credit card information. The data are encrypted in such a manner that they can only be read by the payment system. Every time the URL in the browser commences with https://... you are in a secure area. The entire shop is secured and thus protected against third-party access by the SSL protocol.

Order return
Yes, you can return all items purchased in the webshop within 14 days of receipt. Please note, that returned goods should be unworn, unwashed and undamaged. If the quality of the goods is impaired, we reserve the right to reduce the refund accordingly. Personalised products which are individually made to order cannot be returned. These include mounted bindings on skis.

 

How to return the order
You can use the return label enclosed with your order. If your package does not include a return label, please contact our customer service team. Be sure to include your order number so we can send you a return label by email as quickly as possible.

VAN DEER-Red Bull Sports Equipment GmbH
Webshop returns
Scheffau am Tennengebirge 393
5440 Scheffau am Tennengebirge
Austria

 

How to return the goods
Step 1: Select the item(s) you wish to return and state your reason for return on the feedback form. Place everything inside the box.

Step 2: We recommend you return your items using the packaging in which your order was delivered. If you're unable to do this, please find a plain, unmarked card box that ensures that the return will arrive undamaged.

Step 3: If there are any pre-existing shipping labels or stickers on the box, please remove them.

Step 4: Seal the box and attach the return label (for further information see ""Are there any return fees?""). Please make sure that the return label is visible as it will be scanned by the courier.

Step 5: Take your package to a post office or a known parcel service station. We recommend you use the same courier that delivered your order (DHL). Please keep the postal receipt until you receive an email informing you that the return has been received at our warehouse.

 

Return fees
You do not pay any return fees.

 

How to receive the refund
You will receive your refund through the same payment method/ account you used to place the order.
If you used a gift card for your purchase, the gift card will be refunded first and can be used again on future purchases. The remainder of the refund will be made to your (other) chosen payment method.

 

When do I receive my refund
Upon receiving all returns, our warehouse will process the items and you will receive a confirmation e-mail. We will credit the corresponding amount to your account no later than 14 days after the confirmation. The time for your refund to arrive to your account depends on your bank or credit provider.

 

Exchange items
Currently we are unable to offer an exchange service. Should you wish to receive an item in another colour or size, please return the unsuitable item for a refund, and place a new order for the alternative item.

 

Exclusion from the Right of Withdrawal
There is no right of withdrawal for goods that are manufactured according to customer specifications or are clearly tailored to the personal needs of the customer. These items are excluded from exchange and return. For more information, please refer to our Terms and Conditions.

Benefits of a customer account in our Webshop
You can retrieve your order history at any time. You can place your orders more quickly as your invoice and delivery address are stored.

 

Forgot your password?
If you forget your password, please click on the link “I forgot my password?” during the log-in process. In the next step, please enter the e-mail address used for registration. An e-mail with the possibility to reset your password will be sent to your entered e-mail address.

Payment Options
Your payment options might differ depending on your delivery address. You will find the available options in the payment section of the checkout.

 

Credit/Debit cards:
- Amex
- Diners
- Discover
- JCB
- Maestro
- Mastercard
- PayPal
- Visa

 

Klarna:
- You have different options to choose from.
- Pay now: Pay directly at the checkout using a debit or credit card.
- Pay over time: Make your payment in installments.
- Pay later: Receive your order first and pay the invoice later. The invoice needs to be paid within 30 days.

 

Apple Pay:
- Can be used by any Apple product user.
- Customer first need to enable Apple Pay on their device and add a credit or debit card to their wallet app.

 

Google Pay:
- Can be used by any Google account holder.
- Customer first need to add a payment method to their account/app.

 

PayPal:
- Paypal acts as a middleman between you and us.
- You get redirected to Paypal at checkout when selecting this payment method.
- In order to be able to use this service you must register with PayPal (free of charge).

 

Where to find the invoice
As soon as your order is dispatched, you will receive an separate e-mail including the invoice. Should you not receive your invoice, please contact us via the contact form in the service center.

Order Confirmation
Upon successful placement of your order, you will receive an automatic acknowledgement of receipt via e-mail. In case you did not receive the order confirmation, please contact us via the contact form on our website.

 

Order Limitation
No, as a general rule there is no limitation on orders in the VAN DEER-Red Bull Sports Shop. However, you cannot order more than 10 pieces of any individual item (10 products of equal colour and size) per order.

 

Deliverabilty of selected Products
Usually, only items that are actually available are shown in our VAN DEER-Red Bull Sports Webshop. Unavailable sizes are shown in grey. Although our database is updated on an ongoing basis, in exceptional cases, a certain item might be sold out between the product selection and the checkout confirmation. In very rare cases, a product may not be available when we pack your order. If this happens, we will notify you immediately.

 

Back in stock
Yes, as a general rule, any item that was sold out in a certain size and/or color might be available at a later time. In order to make sure, please re-check the related site from time to time. Currently we do not offer any automation message sent.

 

Order per phone or mail
Please understand that currently we cannot accept orders placed by phone or e-mail. You can order 24/7 in the VAN DEER-Red Bull Sports webshop.